Public administrations handle huge volumes of text: regulations, case files, minutes, citizen enquiries. AI helps serve people better and faster: answering questions about a procedure while citing the rule, digitising paper files, transcribing council meetings or giving staff an assistant over internal procedures. These are concrete improvements in response times and accessibility, including in Spain's co-official languages.
That data belongs to citizens, and the legal framework is demanding. Spain's National Security Framework (ENS, Royal Decree 311/2022) applies to the public sector and to private providers serving it, with measures proportional to each system's category. The GDPR and Spain's LOPDGDD govern personal data processing. The AI Act treats some public uses as high-risk, such as assessing eligibility for essential public benefits and services, with obligations applying from 2 December 2027 after the 2026 digital omnibus on AI. And the NIS2 Directive, whose transposing law is still going through Spain's legislative process, strengthens cybersecurity for the administrations within its scope.
So the question is not only which model to use, but where it runs and with what guarantees. Our platform is certified to ENS Medium on top of a datacenter certified to ENS High, with our own team in Spain. We explain what each category means in ENS and AI: Medium and High category; technical detail is on infrastructure, rates on pricing and regulatory deadlines in the regulatory radar.